This page is reference material to help people understand common IT and technology job levels, from entry-level help desk to senior leadership.
This is not a job posting or training program. It’s simply a guide that shows how many IT roles are structured, so new people can see where they might start and how they could grow over time.
Most people start in support roles: answering tickets, fixing basic issues, and learning how IT environments are put together.
With experience, many move into admin or engineer roles, focusing on networks, servers, cloud, or security.
Over time, some people become senior specialists, architects, or managers, helping design systems and guide teams.
Below is a sample ladder of IT & tech roles, grouped into tiers from entry-level to senior leadership. Not every company uses all of these titles, but this shows how responsibilities tend to increase over time.
Roles are grouped into tiers. People don’t always follow this path exactly—many move sideways or skip steps—but this gives a useful reference for understanding how jobs relate to each other.
Basic troubleshooting, ticket logging, guided work, and customer interaction.
Handles more complex tickets, remote support, and standard operating procedures.
Begins owning small projects, deeper troubleshooting, and basic system design.
The backbone of many IT teams – designing, implementing, and maintaining systems.
Deep subject-matter experts, handling major incidents and mentoring junior staff.
High-level problem solvers; design whole systems and guide technical strategy.
Own teams, departments, and organization-wide technology strategy and risk.
This section is just a list of common skills and learning paths people often pursue at each stage. It is not a course or official training program—just ideas to help you research what to learn next.
Focus: fundamentals of computers, basic networking, ticketing, and customer service.
Focus: deeper networking, servers, cloud, VoIP, cameras, and security for real-world environments.
Focus: design, architecture, automation, and helping others through projects and incidents.
Focus: business, strategy, budgeting, and aligning technology with what organizations actually need.